Faq

RETURNS POLICY

Jaggad have no problems if you want to return an item.

You can return any garment for a full refund in the event of a manufacturing error within 14 days of receiving your original order
The Customer cannot return any goods purchased which are sale items or which were purchased at a discounted price, nor can the Customer seek a refund for any goods purchased which are sale items or which were purchased at a discounted price.
The amount refunded will be the price paid when purchasing the garment. Sale items cannot be returned
Any custom made products cannot be returned or refunded
Returns or Exchange parcels are payed for at the customers own expense.
If you have purchased a garment that needs to be swapped due to size or colour, the buyer will send the goods back at their own expense and once the order has been received Jaggad will deliver the new garment/s right away
International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service
Refunds for international customers will occur once the goods are received
It is a legal requirement that Jaggad declare the full value of goods (not including shipping charges) on all packages delivered outside of Australia. Shipments may be subject to import duties and taxes which are levied once a shipment reaches your country
It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above
Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances
Please make sure you return the goods in the same condition you received them in. We are happy and willing to accept all garments returned, however, if they arrive in a poor condition we might have to send them back to you
The goods are your responsibility until they reach our warehouse, so please make sure they are packed securely so they do not get damaged. Please also ensure you send the goods with a tracking number, otherwise we will not take responsibility if the goods never arrive at the Team Jaggad head quarters.
Our return address is:

JAGGAD ASIA (THAILAND) CO.,LTD

226 SOI SOONVIJAI 14

RAMA 9 RD., BANGKAPI, HUAY KWANG

BANGKOK, 10310, THAILAND

PAYMENTS

Jaggad accept the following methods of payment:

Visa
MasterCard
PayPal

Shipping & Handling

All orders will be dispatched from our warehouse within 3 working days, please allow up to 5 working days during a New range release or a Sale.

Thailand

Shipping within Thailand is FREE for orders over ฿2,000 and up, below ฿2,000 shipping is ฿80.

All deliveries are inclusive of VAT and are dispatched from Thailand so incur no customs duties.

STANDARD DELIVERY TIMES

Within Thailand: 4-7 working days (Allow up to 10 working days during a sale).

Sizing

Team Jaggad have gone to great lengths to ensure the sizing is very consistent throughout the entire range.

Please see the chart below for measurements. Also, please pay attention to the models in the photographs as we have listed their measurements, height and weight.

If you have any specific questions on sizing please email asia@jaggad.com